Live Technical Support

Technical Support for the PLS program:
Matt Sibole
Georgetown, Indiana
tel: (812) 399-2483
John Evers
Mount Sterling, Ohio
tel: (614) 595-9412

Matt Johnson
Columbus, Ohio
tel: (614) 327-4036
Shawn Billings
Kilgore, Texas
tel: (903) 985-0102
Michael Glutting
San Jose, California
tel: (408) 770-1770

We delayed the software update from May 20 to May 22. Because of this delay, you can keep your units one week longer.

We shipped to the first group of the 205 PLS program on May 14, 2014.

We recommend that you follow the steps below to make the review process more effective and communication with us more efficient.

  1. Read 4 documents below and check for their updates regularly
  2. Get familiar with TRIUMPH-LS and read all its “Help” screens.
  3. Field work. Use the latest software to be released on May 20, 2014.
  4. Office work (use Justin Link to import)
  5. Write comments to us via This is the main objective of our program; to improve TRIUMPH-LS with your help. Please do not write comments before finishing steps 1 and 2 (and possibly 3).
  6. Check for TRIUMPH-LS updates regularly and update directly via Internet. (Home/Support/Software update)
  7. More Field and Office work
  8. Be in touch with more comments and evaluate progress.

Please send your suggestions when you feel that have studied the unit thoroughly. We are ready to implement your suggestions quickly.

We will ship to the first group of the 205 PLS program on May 10, 2014.
To prepare using TRIUMPH-LS, please read these documents:

Check these links periodically for updates.

  1. Readme First (preliminary version)
  2. Users Guide (version 1.3)
  3. Collect (version 1.2)
  4. Stake-Out Alignments (version 1.3)
  5. Screen Shots Recording & FTP Uploading
  6. How to connect with 3G (version 1.1)
  7. Remote Setup UHF Base (version 1.1)
  8. How to set up radio, base and rover (version 1.10.3)
  9. RTK Verification
  1. Quick Start Guide (version 1.4)

We are anxious to receive your suggestions to improve TRIUMPH-LS.

Previous letter

To 209 U.S. Professional Land Surveyors who registered for the two-week free trial of the TRIUMPH-LS, we extend our thanks for your interest in this exciting new product and program. A key component of this program is your hands-on review and feedback. Our program goals are to provide you with the opportunity to use the most advanced RTK solution on the market today and to use the unbiased feedback of this select group of Professional Land Surveyors to enhance the product by rapidly incorporating your expert suggestions and recommendations in free software updates in the future.

We have closed the registration effective February 3, 2014. Please check the list. If your name is not included, we may have somehow missed your registration or if your name is included, but you no longer wish to participate, please contact us as soon as possible. We are going to support all of you, 50 at a time, and will notify each of you of the estimated shipment date of your products.

Some of you have asked that a base station be included in the package so that you don’t have to rely on RTN networks. This request coincided with the planned introduction of our new TRIUMPH-2, an affordable, scalable, best-in-class GNSS performance RTK base and/or rover. So we have decided to include that as the base station along with a UHF radio allowing you the opportunity to not only work with the TRIUMPH-LS but also with the new TRIUMPH-2, two revolutionary products! The inclusion of our new TRIUMPH-2 may delay shipments by a few weeks but we believe this will be well worth the wait. We will send you complete base and rover. You will only need to supply a tripod for the base station. This is because tripod is heavy to transport and all of you have at least one!

As a token of our appreciation for your review and constructive comments, you can own the complete Base-Rover RTK system that you received at a very special price of $9,990. After your two week free trial, you can keep the complete base and rover system for the price of $9,990 (Plan A), or schedule twelve monthly payments of $900 each (Plan B). This is a one-time offer only extended to those who registered and participate in this free trial. Of course, you can return purchased units up to 30 days later and receive a full refund.